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Privacy Policy

We are committed to protecting the privacy and security of our users' personal data. This policy describes how we collect, use, store, share, transfer, and protect your information when you interact with Mystbet Casino.

What does "we" mean?

For the purpose of this policy, "we" or "us" refers to Mystbet Casino, including its parent company, subsidiaries, affiliates, and third-party service providers who may collect or use personal data on our behalf. This policy applies to all users of our website and mobile app.

What kind of information do we collect?

We collect various types of personal data from you when you:

Create an account: We ask for your name, email address, password, date of birth, country, language preference, and currency.
Provide feedback or contact us: You may share additional information with us through our support channels.
Use our services: Our servers automatically log technical data about your device and interactions with Mystbet Casino.

How do we use this information?

We process personal data to:

Provide our services and ensure security measures are in place
Personalize your experience, including suggesting games or promotions
Improve website performance, user interface, and overall user experience
Send newsletters, promotional emails, and special offers (you can opt-out at any time)
Maintain an account with us

How do we store this information?

Your personal data is stored securely on our servers using industry-standard encryption techniques (HTTPS). Access to your account information is restricted to authorized personnel.

Who has access to my data?

We share anonymized and aggregated data with third-party service providers, such as analytics or advertising companies. They may use cookies or similar tracking technologies on Mystbet Casino's behalf. These partners must adhere to our policies and industry standards for online advertising and data protection.

How do I control the collection of my information?

Account settings: You can update your profile details at any time.
Opt-out mechanisms: If you no longer want to receive newsletters or promotional emails, please click on "Unsubscribe" in any email from us.
Withdraw consent: Please notify us if you wish to withdraw consent for the processing of your data.

What rights do I have?

You may exercise several rights related to personal data:

Access: Review and retrieve your data stored with Mystbet Casino
Rectification: Update or correct any inaccuracies in your information
Erasure: Request deletion of certain categories of data (you cannot withdraw consent for necessary account management)
Restriction: Limit how we process specific types of personal data
Data portability: Obtain a copy of your data in a machine-readable format

How long will Mystbet Casino retain my information?

We delete inactive accounts after 2 years and permanently remove deleted user profiles upon request.

What steps do I take to report any concerns or complaints about the handling of my personal data?

You can also lodge a complaint with your local regulatory authority (e.g., Information Commissioner's Office in the UK).

Is Mystbet Casino complying with all applicable regulations and standards regarding data protection and security?

Yes. We strive to maintain compliance with relevant laws and guidelines on data protection, including:

General Data Protection Regulation (GDPR)
Payment Services Directive
Anti-Money Laundering regulations